At Syok99, your privacy is not just a formality — it is a priority we take seriously every day. This Privacy Policy transparently explains how we collect, use, store, and protect your personal information as a member of our online gaming platform in Malaysia.
By registering or using Syok99's services, you agree to the collection and use of your personal information as described in this Privacy Policy. We are committed to never selling or sharing your data with third parties without your consent.
We use multiple layers of protection to ensure your personal information remains safe and secure at all times.
All data transmitted between your device and syok99's servers is protected with industry-grade SSL encryption — the same standard used by leading financial institutions worldwide.
Our Know Your Customer (KYC) process ensures every member's identity is accurately verified. Verification documents are stored in an encrypted environment and accessible only to authorized personnel.
Your data is stored in high-performance data centres with strict physical and digital security controls. Regular data backups are performed to ensure service continuity.
Syok99 has never sold and will never sell members' personal information to any third party for marketing or commercial purposes. Your data belongs entirely to you.
Our Privacy Policy fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). You have the right to access, amend, and request deletion of your personal data at any time.
The syok99 cybersecurity team monitors our systems around the clock to detect and address any threats or unauthorized access attempts before they affect member data.
Syok99 collects your personal information solely to provide a safe, responsible, and high-quality online gaming platform. We only collect information that is strictly necessary to operate the platform effectively.
| Data Category | Examples of Information | How Collected |
|---|---|---|
| Personal Identity | Full name, MyKad/Passport number, date of birth | Registration form, KYC process |
| Contact Information | Phone number, email address | Account registration |
| Financial Data | Bank account number, account holder name, transaction records | Deposits and withdrawals |
| Technical Data | IP address, browser type, device, operating system | Automatically during use |
| Usage Data | Game records, betting history, account activity | Platform system |
| Communications Data | Support chats, complaints, feedback | Interactions with customer support |
We do not collect sensitive information such as biometric data, religious beliefs, political views, or medical records unless required by law.
Every piece of information we collect from you is used solely for clearly defined purposes. syok99 does not use your data for unrelated purposes without first obtaining your consent.
Syok99 processes your personal information on valid legal grounds in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Our bases for processing are as follows:
Malaysia's PDPA protects your rights against unfair personal data processing. syok99 fully complies with all provisions of the PDPA 2010 across all our data processing activities.
Syok99 does not sell, rent, or disclose your personal information to third parties for their own marketing purposes. However, we may share your information in the following limited circumstances:
All third parties involved in processing syok99 member data are bound by data protection agreements ensuring they handle your information to the same or higher security standards as we do.
Syok99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your browser when you visit our website.
| Cookie Type | Purpose | Period |
|---|---|---|
| Essential Cookies | Enables core platform functions, login sessions and security | Current session |
| Performance Cookies | Collects anonymous usage data for platform improvements | Up to 12 months |
| Functional Cookies | Saves your preferences such as language and display settings | Up to 6 months |
| Security Cookies | Detects suspicious activity and protects your account | Current session |
You can manage and delete cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the Syok99 platform.
All syok99 member personal information is stored in secure data centers with strict access controls. We use 256-bit SSL encryption for all data transmissions and additional encryption for data stored in our databases.
Our data retention periods are as follows:
We have a clear incident response procedure. In the event of a data breach affecting your information, we will notify you within 72 hours in line with industry best practices.
As a syok99 member and an individual protected under Malaysia's PDPA, you have the following rights regarding your personal data:
You have the right to request a copy of all personal information we hold about you at any time.
You may request correction of any inaccurate or incomplete information in your account.
You may request deletion of your personal data, subject to legal retention requirements.
You may object to the processing of your data for certain purposes, including marketing communications.
You may request your data in a machine-readable format for transfer to another provider.
You may request restriction of your data processing under certain conditions specified by the PDPA.
To exercise any of the above rights, please contact the syok99 support team via live chat. We will process your request within 30 calendar days of receipt.
Syok99 does not knowingly collect or process personal information from individuals under the age of 18. Our platform is strictly for adult users. Should we discover that we have inadvertently collected data from a minor, we will promptly delete that information and close the relevant account.
Parents or guardians who discover that their child has registered an account on our platform are asked to contact our support team immediately so that prompt action can be taken.
The syok99 platform may contain links to websites or services of third-party game providers. This Privacy Policy applies only to information collected directly by syok99. We are not responsible for the privacy practices of any third-party websites or services you may access through our platform.
We encourage you to read the privacy policy of every website you visit, especially when providing personal information. Please note that all financial transactions at Syok99 are processed through our secure payment channels and not directly to third parties.
Syok99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in laws, technology, or our business practices. Any significant changes will be communicated to you via an in-account notification or email at least 14 days before taking effect.
The "Updated" date at the top of this page will always reflect the date of the latest revision. Your continued use of the syok99 platform after changes take effect constitutes your acceptance of the updated Privacy Policy.
We encourage you to review this page regularly to stay informed about how we protect your personal information.
If you have any questions, concerns, or complaints regarding our Privacy Policy or how we handle your personal information, the Syok99 Data Privacy team is here to help.
You can reach us through the following channels:
For more information about your rights and responsibilities as a member, please also refer to our Terms and Conditions and Responsible Gaming ours.
Your trust is our most valuable asset. Register now and enjoy an online gaming platform that is not only exciting, but also protects your privacy and personal data at all times.